To ensure optimal implementation back in the practice, we will take the time to summarize the Primespeak approach and explore any lingering questions that you may have.
In week 1, we set the foundations for optimal communication between the dental practice and patient.
Using the New Patient Exam as a framework, we will explore the following topics:
Define what optimum dentistry looks like and a winning approach to effectively communicate it to your patients.
You will also explore the two rules of Ethical Dentistry to ensure that the patient truly knows that you’ve got their best interest at heart.
Explore the 5 laws of Patient Behavior that underpin all the tools and strategies of the entire Primespeak approach. You will learn how to answer questions like:
Clinicians and Patients tend to communicate in different ways.
At Prime Practice, we call these communication zones and when the clinician is not communicating in the same zone as the patient – trust can get diminished.
In this section, we will explore 5 ways to build trust as well as what clinicians do unintentionally to lose trust.
Most clinicians understand that there is often a large gap between what patients think they need and what clinicians know they need.
In this week, we will explore the Primespeak approach to effectively bridging the gap at the New Patient Exam.
In this section, we will explore a more strategic approach that enables clinicians to expose conditions that the patient may be unaware of (or unconcerned about) and to proactively preempt obstacles.
The Pre-Clinical Discussion is a vital piece of the communications puzzle. It sets the tone for the whole New Patient Exam.
Using a variety of tools, this section provides techniques that support the clinician and the patient throughout the Pre-Clinical Discussion.
You will get to watch an example of a Primespeak Pre-Clinical Discussion and then practice it with your other colleagues in small breakout rooms with one of our trainers.
In this module, you will discover a new approach to communicating with your patients throughout the Clinical Exam. This approach is built upon the techniques learnt during the Pre-Clinical Discussion session.
You will get to watch an example of a Primespeak Clinical Exam and then practice it with other colleagues in small breakout rooms.
Drawing on all the Primespeak tools learned, we will practice applying them to support patients in making an informed decision about their oral health. This will encourage patients to take ownership of their own oral health – thus seeking your solutions to the problems that they are aware of and concerned with.
When patients own their oral health problems, they will naturally seek solutions.
In this session, you will learn a new communication approach throughout your Consultation using the tools and techniques learnt in the previous week. This will allow you to set the premise for the patient to be open when discussing treatment options.
Learn a new and more comfortable approach to presenting treatment options that will remove stress for both you as the clinician and the patient.
By doing so, you will also enable the patient to feel empowered in making an informed decision.
You will watch an example of a Primespeak Consultation and then practice it with your colleagues in small breakout rooms.
To ensure optimal implementation back in the practice, we will take the time to summarize the Primespeak approach and explore any lingering questions that you may have.
As the headline sponsors for Virtual Primespeak, we are able to offer our clients 50% off the normal ticket price. The cost depends on your dental role, and is as follows:
You must have a discount code from GDW in order to receive this special pricing.
Our courses will be held via Zoom. Main sessions will all be held at the same time, with smaller breakout rooms being utilized for interactive and team-based sessions.
Because we are holding the session on Zoom, participants are asked to:
